Liam & Lauren | BABY
 
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Returns Policy

Online Returns

  • Returns of products are accepted within 30 days of the date of delivery and refunds will be issued accordingly.  Refunds will be credited to the original purchasing credit card.
  • Exchanges are accepted for defective equipment within 30-days of the date of delivery. 
  • All returns and exchanges require that a Returned Merchandise Authorization (RMA) number be obtained prior to shipping the product back to Liam & Lauren Inc.
  • After 30 days, the sale is final.
  • We will charge a 20% restocking fee on all car seats, strollers, and highchairs returned.
  • All shipping charges are non-refundable. All return shipping charges are the responsibility of the customer unless due to defect.

In-Store Returns

  • You must have the original receipt for a refund or exchange.
  • Products may be returned for a full refund within 14 days of purchase. 
  • Refund will be issued in the same payment method as the original purchase. 
  • Products may be returned for store credit within 30 days of purchase.
  • After 30 days, the sale is final.

Gift Receipt Returns

  • You must have the original gift receipt for a return.
  • Products may be returned for a store credit within 30 days of purchase.
  • After 30 days, sale is final.

Product Condition

Returned products must meet the following criteria in order to be returnable:

  • Product and packaging must be in a saleable condition with no indications of use.
  • Product must be in original packaging and include all original documents, components and accessories.
  • Management reserves the right to refuse a return based on product condition.

Final Sale Items

Many items are considered final sale due to the nature of the product.

The following items are considered final sale:

  • Sale or clearance items
  • Special order items
  • Car seats
  • Diapers and diapering products
  • Feeding products (bottles, pacifiers, etc.)
  • Cosmetics (baby shampoo, lotions, etc)

There are no returns or exchanges for final sale items.

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